Last updated: June 2026
This Shipping Policy explains how Skyward Supplies LLC ships orders within the United States and internationally. Because we supply certified, often heavy or bulky work-at-height and rescue equipment, shipping is handled to make sure every order arrives correctly packed, properly documented and fairly priced.
Within the United States: ground shipping is free and included in your order.
Products marked as free shipping: shipping is included worldwide, with nothing further to pay after checkout. This stays included whatever else you order — adding other items never removes it.
Everything else, shipped internationally: at checkout you are charged for the products only. International freight for those items is then quoted separately — based on your destination, the weight and dimensions of the equipment, and the carrier — and is confirmed with you before we dispatch. Nothing ships, and no freight is charged, until you approve the quote.
This applies to items not marked as free shipping. We ship certified life-safety equipment that is frequently heavy, bulky or subject to export and customs requirements. Accurate freight for these shipments depends on the exact destination, weight, dimensions and service level, so an automated estimate is often wrong. Quoting freight individually means you pay the correct, fair cost — never an inflated automatic charge — and that your equipment is packed, documented and routed properly.
Orders are typically processed within 1–3 business days. For international and freight orders, dispatch follows once your freight quote is approved.
Within the United States: approximately 1 to 5 business days from order to delivery, including the 1–3 business days of order processing above.
International, on products marked as free shipping: approximately 5 to 10 business days from order to delivery, including processing.
Items shipped on a quoted freight basis: transit time depends on the destination, the carrier and the service level, and is confirmed with your freight quote before dispatch.
These are estimates and are not guaranteed.
For international orders, any import duties, taxes and customs fees are the responsibility of the recipient and are not included in the product price or the freight quote.
We provide tracking information where available once your order has shipped.
Please inspect your order on arrival. Report any transit damage or shortage to info@skyward.supplies within 7 days of delivery, with photos, so we can help resolve it.
Skyward Supplies LLC
Email: info@skyward.supplies
Phone: +1 505-581-6362
8206 Louisiana Blvd NE, Ste A #3879, Albuquerque, NM 87113, USA