Privacy Policy

Information we collect

When you contact us, request a quote, place an order or create an account, we may collect your name, company, email, phone, billing and shipping address, and order details. Payment card data is handled directly by our payment processor — we do not store full card numbers. We also collect limited technical data (such as IP address, browser and pages visited) through cookies and similar technologies.

How we use your information

• To process and fulfil your orders and quotes.
• To respond to inquiries and provide technical support.
• To manage your account and our relationship with you.
• To comply with legal, tax and accounting obligations.
• To improve our website and services.
• With your consent, to send product and trade updates.

How we share information

We share data only as needed to run our business: with payment processors (such as Stripe) to take payment; with shipping carriers and freight forwarders to deliver your order; with our CRM and IT service providers; and where required by law. We do not sell your personal information.

Cookies & analytics

We use cookies to keep the site working, remember your cart and understand how the site is used. You can control or disable cookies through your browser settings.

Data retention

We keep your information for as long as needed to provide our services and to meet legal, tax and accounting requirements.

Your rights

Depending on your location, you may have the right to access, correct or delete your personal data, or to object to certain processing. To exercise these rights, contact us at info@skyward.supplies.

Security

We use appropriate technical and organizational measures to protect your data. No method of transmission over the internet is completely secure, but we work to keep your information safe.

International transfers

As a US-based company serving customers worldwide, your data may be processed in the United States and in other countries where our service providers operate.

Children

Our website and products are intended for businesses and adults. We do not knowingly collect personal data from children under 18.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page.