Returns & Refunds Policy

All sales are final, with exceptions

For safety and traceability reasons, we generally do not accept returns or exchanges for change of mind. Once safety equipment has left our control, we cannot verify that it has not been used, altered or compromised.

When we will replace or refund

We will replace or refund items that are defective, damaged in transit, or shipped in error. Items must be unused and in their original packaging. Please contact us within 7 days of delivery at info@skyward.supplies with your order number and photos.

Non-returnable items

• Used or opened PPE / safety equipment.
• Custom, configured or special-order items.
• Any item returned without prior return authorization.

Manufacturer warranty

Manufacturing defects may also be covered under the manufacturer's warranty. We will help you process a warranty claim where applicable.

Refunds

Approved refunds are issued to the original payment method. Please allow several business days for processing once we have received and inspected the returned item.

How to start a return

Email info@skyward.supplies with your order number and details. Please do not ship anything back until we have confirmed a return authorization.